These terms are a legal agreement between you and BTWOP LTD, a company registered in England and Wales (company number [to be confirmed], registered office [to be confirmed]) ("B² = P", "BTWOP", "we", "us"). They govern your use of btwop.app, our apps and related services (the "platform").
By creating an account or using the platform you accept these terms, together with our Privacy Policy, Cookie Policy and Refund Policy. If you do not agree, do not use the platform.
Contact: support@btwop.app or the Help Centre.
B² = P supports mental health, wellness and well-being. It is not an emergency service and does not provide medical diagnosis, treatment or crisis care.
- If you or someone else is in immediate danger, call 999 (UK) or 112 (EU), or go to your nearest A&E. In the UK you can also call NHS 111 or Samaritans on 116 123. Our Crisis Support page lists helplines.
- Content, quizzes, journals, daily messages and AI assistants (including Mentor, Nova and Clarity) provide general information only. They are not a substitute for professional advice and may be inaccurate.
- Always consult a qualified professional before making decisions about your health, medication, finances or legal matters.
The platform lets independent specialists and creators offer sessions, courses, products, music, events and content.
- Specialists are independent. They are not our employees or agents. Unless a listing says B² = P is the provider, the specialist or creator is the provider and is responsible for delivering it, for their qualifications, insurance and professional conduct.
- What we do. We operate the platform, carry out the vetting checks described on each profile, take payments as commercial agent for the provider where applicable, and help resolve problems. Vetting reduces risk but cannot guarantee any individual's conduct or outcome.
- When B² = P is the provider, for example our own products, courses and events, we are responsible for them as a provider.
Each listing and checkout shows who the provider is.
- You must be at least 18 and able to enter a binding contract.
- Give accurate information, keep your login details and two-step verification secure, and tell us promptly about any unauthorised use. You are responsible for activity on your account.
- One person per account. Accounts are personal and cannot be sold or transferred.
- Specialist accounts are granted only by the B² = P team, through an approved application or invitation.
- You can pause or close your account at any time in your settings.
You agree not to:
- harass, threaten, bully, abuse or discriminate against anyone;
- post content that is unlawful, defamatory, hateful, sexually explicit, violent, or that encourages self-harm, suicide or eating disorders;
- impersonate anyone or misrepresent qualifications or affiliations;
- share anyone's private or health information without consent;
- infringe intellectual property or privacy rights;
- send spam, run unauthorised promotions or pyramid schemes, or manipulate reviews, referrals, points or rewards;
- scrape, reverse-engineer, overload, or attempt to bypass security, payments or usage limits, or introduce malware;
- use AI assistants to generate unlawful or harmful material;
- move transactions off the platform to avoid fees, where they began on it;
- offer services that are unlawful or outside your professional competence.
We moderate content using people and automated tools, in line with the Online Safety Act 2023 and, where applicable, the EU Digital Services Act.
- We may remove content, restrict features, suspend or close accounts that breach these terms or the law, or that put others at risk.
- Where reasonable we will tell you what we did and why, and give you a chance to respond or appeal through the Help Centre.
- Report illegal or harmful content using the Report button or the Help Centre. We review reports promptly.
- If we close your account without fault on your part, we will refund any prepaid amount for services not yet received.
- You keep ownership of content you post.
- You grant us a non-exclusive, worldwide, royalty-free, sub-licensable licence to host, store, reproduce, adapt (for formatting and translation), display and distribute it to operate and promote the platform. The licence ends when you delete the content, except for reasonable backups, legal records and content others have already shared.
- You confirm you own or have permission for everything you post, and that it does not breach these terms.
- Reviews must reflect your genuine experience. We do not allow fake or incentivised reviews, as required by the Digital Markets, Competition and Consumers Act 2024.
- We are not obliged to host any content and are not responsible for content posted by others.
The platform, its software, design, the B² = P name and logo, and our own content belong to BTWOP LTD or our licensors. You may use them for personal, non-commercial purposes only. You may not copy, sell or create derivative works from them without our written permission.
To report content you believe infringes your rights, contact support@btwop.app with details. We act on valid notices promptly.
- Prices are shown before you pay, in the stated currency, including any VAT that applies.
- Payments are processed by Stripe. We do not store full card details.
- Subscriptions renew automatically at the end of each billing period until you cancel. We will remind you before renewal where the law requires. You can cancel at any time in your account; access continues to the end of the paid period. We will give you advance notice of any price change, and you can cancel before it applies.
- Wallet balances are prepaid credit for use on the platform. They are not a bank account or e-money, earn no interest and are not transferable.
- Points, rewards, referral months and partner offers have no cash value, may be changed or withdrawn with reasonable notice, and are void if obtained by abuse or fraud.
- Donations are passed to the named charity. We are not the charity, and charitable purposes are the charity's responsibility.
- If a payment fails, is reversed or refunded, related access, rewards and earnings may be reversed.
Refunds and your cancellation rights are set out in our Refund Policy.
- Sessions are booked with the specialist named on the listing. Cancellation windows are shown before you book.
- Event details, venue and timing may change for reasons outside our control; we will tell you as soon as possible and your refund rights apply.
- Attend events responsibly and follow the organiser's rules. Online sessions require a suitable connection, which is your responsibility.
If you offer services or content on the platform you also agree to:
- hold and maintain the qualifications, registrations, DBS checks where relevant, and professional indemnity insurance your work requires, and describe them accurately;
- follow the law and your professional code, including confidentiality, safeguarding, data protection and record-keeping — you are an independent controller of your own client records;
- deliver what you advertise, honour refunds decided under our Refund Policy, and not solicit members to pay outside the platform;
- the commission, holding period and payout terms shown in your dashboard, which we may update with reasonable notice. Earnings are held for a short period before release, and may be reversed for refunds, chargebacks or fraud;
- be responsible for your own tax, VAT and National Insurance. You are not our employee;
- grant us the licence in section 7 for your listings and content.
You agree to indemnify us against reasonable losses, claims and costs caused by your breach of these terms, the law or your professional duties.
We provide the platform with reasonable care and skill. We are responsible for foreseeable loss and damage caused by our breach of these terms or our failure to use reasonable care and skill.
We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of your statutory consumer rights.
Subject to that:
- the platform is provided "as available" and may sometimes be unavailable for maintenance or reasons beyond our control;
- we are not responsible for loss that was not foreseeable, or caused by events outside our reasonable control;
- we are not responsible for the acts, advice or omissions of independent specialists, creators or other members, or for third-party sites, except where we caused or contributed to the loss;
- we are not responsible for decisions you make based on general content or AI output;
- for business users only, we are not liable for loss of profit, revenue, business or data, and our total liability is limited to the fees you paid us in the 12 months before the claim.
- Tell us first through the Help Centre, a case under Disputes, or support@btwop.app. We aim to acknowledge within 5 working days and respond fully within 14 days.
- If we cannot resolve it, you may use an approved alternative dispute resolution provider or your local consumer authority.
- These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living in Scotland, Northern Ireland or the EEA, you keep the protection of your local mandatory law and may bring proceedings in your local courts.
- Changes: we may update these terms to reflect changes in the law, our services or how we operate. We will give reasonable notice of material changes; if you do not agree, you can close your account before they apply.
- Transfer: we may transfer our rights to another organisation, and will make sure your rights are not reduced. You may not transfer yours.
- Severability: if any part of these terms is found unenforceable, the rest remains in force.
- No waiver: if we delay enforcing these terms, we can still enforce them later.
- Third parties: no one else has rights under these terms, except where stated.
- Language: translations are for convenience; the English version prevails, without affecting your mandatory rights.